Under the General Data Protection Regulation 2018 I am required to inform you how I will process and store your data, and how to raise concerns.
- I will collect and store some personal information about you including your name, contact details and brief notes.
- These will be held securely and be password protected.
- You have the right to view these records – please allow 28 days for this to be processed
- You have the right to request changes to incorrect information, or for information to be deleted (which I will do unless I have a legal obligation to keep it).
- I will not put any personal identifying information or details about our work together into AI enabled online tools, which includes the use of AI to capture notes.
- Your information will be held confidentially unless you report specific details about a serious crime, inform me of risks to a child or vulnerable adult, or of risks to yourself.
- I recieve regular supervision to support my work with you, no identifying information will be shared with my colleagues during this process.
- I will hold my records for 6 years after our last contact.
- Please bear in mind that I cannot guarantee the security of email, text or voice messages so be mindful about the information you share with me using this format.
- If you need to cancel an appointment, please give at least 24 hours’ notice, less than that and the full amount remains payable.
- Unless agreed otherwise you will be offered the same day and time for your appointment – if you need to change this feel free to discuss this with me either in our session or via email or text. I will do my best to accommodate you.
- If you cancel several appointments in a row I reserve the right to offer your appointment time to someone else
- Payment is due 24 hours in advance if paying via bank transfer, or on the day if in cash (face to face appointments only)
- The fee per hour will not change for the duration of our work together, however if you leave and want to return at a later date you will be charged the same as new clients – my current fees are on my website.
- Your contact details will be shared with a trusted colleague in the unlikely event of my death or incapacitation in order that you can be informed and offered support
- If you have concerns about data use, please contact me directly first. You can also complain to the ICO if you remain unsatisfied.
ICO Address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.uk - If you have any concerns about other aspects of your treatment please contact me directly first or my professional membership body NCPS at conduct@NCPS.com
In addition to the above, if you decide that you want to stop counselling I strongly suggest that we have a closure session. Saying goodbye is an important part of the process and can offer an opportunity for an ending that is different to the ones you may have experienced in the past.
By signing below, you are agreeing to the contract as set out above.